Customer Service

Shipping & Delivery

[Current average delivery time for UK orders: 2 business days after the order date]
Depending on the stock availability, the ordered items are dispatched with different methods. You may receive the items in outer packaging offered by the fulfilment service. We dispatch the purchased items in 3 business days after we receive your order. In an extraordinary case when we cannot afford doing this, we will let you know as soon as possible so that we can discuss any alternatives including changing or cancelling your order.
For UK deliveries, all our delivery methods aim to deliver the purchased items in 7 business days after they are dispatched. The items may be delivered by Royal Mail or a well known order fulfilment service.
We can also deliver items to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Turkey
Please note that we cannot ship to:
  • P.O. Boxes
  • BFPO addresses
Delivery charges vary depending on the country of the delivery address. A quote can be retrieved for delivery charge at the shopping basket page before checkout.
As soon as we ship your items, you will be notified by an e-mail sent to the e-mail address you provide during the purchase.
If your delivery does not arrive in 7 business days (within UK) or 21 business days (international), please contact our customer services.
Title to and risk of loss in your products will pass to you on delivery of the products to the address stated in your order confirmation.
Privacy & Security
By placing your Order, you agree and understand that we may store, process and use data collected from your Order Form for the purposes of processing your Order. Please note that we may also share such data globally within the Bouletta group of companies. All Bouletta companies will protect your information in accordance with the Data Protection Act 1998. We work with other companies that help us provide products and services to you. For example, we may provide your information to these companies for the shipment of products to you or to ensure that you benefit from special purchase discounts or terms.
Our webstore is located on a well known e-commerce platform provided by Magento which enables PCI compliance for data security. To learn more about PCI compliance, visit pcisecuritystandards.org.
Please visit our Privacy Policy page for other details.
Returns & Replacements
If you are not satisfied with any product you have purchased from us, you may return the product to us and obtain a refund of the price of the returned product if you contact us within 30 calendar days from the delivery date of the product.
If a product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or refund, please contact our customer services.
Depending on the reason for why you are returning the product, you may require to bear the delivery charges to return the product to us. In case of a return, please retain the certificate/receipt of posting until we confirm that we have received the returned item. In certain cases, we may waive the requirement of returning the item back to us for the refund.
Ordering
You can place an order using our webshop by choosing the products you want to purchase, adding them to your shopping basket and following the check-out process.
When you place your order, we will issue you with a Web Order Number.
By placing an order, you make an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. If we accept your offer, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail to the e-mail address you provide during the purchase. The Order Confirmation will be effective on sending. If we cannot accept your order, we will attempt to contact you by e-mail or telephone or post.
Whilst we will make every effort to supply you with the products listed on the Order Confirmation, there may be occasions where we are unable to supply these products, for example such products are no longer available or if there was a pricing error. In such circumstances, we will contact you to inform you and may suggest alternative products that you may wish to purchase. If you do not accept our suggestions, then we will cancel your order in relation to those products we cannot supply and repay you any money that you may have paid to us in respect of those products. In the event of a typographical error or technological error causing a mistake in price to be shown, Bouletta reserves the right to correct the error and to charge you the correct price. Before it does so, Bouletta will notify you of the mistake and will offer you the opportunity of a full refund. You will receive a notification with or prior to your delivery.
Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any products.
Payment & Pricing
The price for the Products will be the price indicated on your Invoice.
VAT is payable by you at the applicable rate if/as indicated on your Invoice. Currently, we are not VAT registered. Therefore, no VAT is payable on top of the product price. This also means that there is no VAT that you can claim back in case you purchase items for business purposes.
Delivery costs, where applicable, are payable by you as indicated on your Invoice.
We currently accept payments over the well-known reliable online payment service provider PayPal. Using PayPal, you can either make the payment with your PayPal balance (if you have a PayPal account) or you can make the payment entering your credit/debit card details via PayPal. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. You can visit PayPal's website for more information.
We do not store credit card details nor do we share customer bank or credit card details with any 3rd parties.
Campaigns & Promotions
We occassionally offer a variety of promotions. The promotions are subject to terms and conditions. These can be found at our Campaigns & Promotions page.
Viewing Orders
Orders placed via our webshop can be viewed using the "Orders and Returns" link at the bottom of Bouletta web site pages. This link will take you to a form where you will be asked to enter basic details about your order.
Customers who are registered with our webshop can view their orders at their account page by selecting "My Orders" option at the menu on the left of the page. Customers who purchased without signing in cannot use this option even though they have previously registered with our webshop.
Bouletta Webstore Account
Certain features or services offered on or through the Site may require you to open an account (including setting up a customer ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Bouletta UK immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Bouletta or any other user of or visitor to the Site due to someone else using your Bouletta UK webstore customer ID, password or account.
You may not use anyone else’s Bouletta UK webstore customer ID, password or account at any time without the express permission and consent of the holder of that Bouletta webstore customer ID, password or account. Bouletta cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
You can update your account information anytime (except website downtimes for maintenance) using the "My Account" pages. You can change your contact information, address book entries, newsletter options, etc. For privacy and security concerns, check out the related section of our terms.
Bouletta Webstore Usage
This Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Bouletta’s control, and Bouletta is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
Bouletta does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the site will provide specific results. the site and its content are delivered on an “as-is” and “as-available” basis. all information provided on the site is subject to change without notice. Bouletta UK cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features. Bouletta UK disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. Bouletta disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site and/or any Bouletta UK services. you assume total responsibility for your use of the site and any linked sites. your sole remedy against Bouletta UK for dissatisfaction with the site or any content is to stop using the site or any such content. this limitation of relief is a part of the bargain between the parties.
Bouletta reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
You may not use or export or re-export any Content or any copy or adaptation of such Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation United Kingdom export laws and regulations.
Other Terms & Conditions
We will make every effort to perform our obligations under the Contract (these terms and conditions together with your Order Confirmation). However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England or Wales and the laws of England and Wales will apply. If you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.